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Policy on Returns and Exchanges for
NON OLD & RARE WINE PURCHASES

1. Pack all the items in the original packing. Items bought as sets must be returned in sets.

2. Attach a copy of the invoice, specify the method of refund (a postal order or a transfer to the bank account).
3. Send the parcel to the address of purchase

4. After you have sent the parcel, please inform us of that by sending an email to admin@basketpress.com.au

Eligibility of Items for Return or Exchange

We offer refunds in line with your rights under Australian Consumer Law.
Customers have the right to return any purchased items without defining the reason within 14 (fourteen) calendar days from the moment of receiving those items from the Seller. The items can be returned if their consumer properties, factory labels, and ready-for-sale condition are preserved.

To return the items, Customers must submit a copy of proof of purchase.

Rules on returning and exchanging Items with discovered defects:

Customers are entitled to notify the Seller of any discovered defects and demand to rectify them within 30 (thirty) calendar days from the moment of receiving the Items from the Seller. The only exception are defects caused by improper handling of the Items by the Customer.

Customers have the right to refuse to take Items and ask for a money refund. In this case the Items must be returned to the Seller, and their consumer properties, factory labels, and ready-for-sale condition are preserved.

To return the Items, you must submit the copy of proof of purchase.

Policy on Returns and Exchanges for

OLD & RARE WINE PURCHASES

We offer refunds in line with your rights under Australian Consumer Law.

The Old & Rare Market is very different to the other 98% of wine sold in retail shops. Although we have done everything possible to ensure perfect cellar provenance even down to only sourcing from temperate climate zones, OLD & RARE WINES CAN NOT BE GUARANTEED. The flavour profile of wine changes over the years, mostly for the better, but different to what you maybe used to drinking. Not enjoying it does NOT qualify for a refund.

Wines produced before 2006 had cork closures. some of these corks, although doing there job, may crumble a bit, leaving some cork floating in your wine. THIS IS NOT THE DEFINITION OF A CORKED WINE. Cork taint is a chemical reaction that at 1st instance, smells like a rotten, mouldy, fallen tree trunk, covered in fungus. If you think your wine smells like that, we may be able to refund you or replace your wine. We will analyse the wine in our laboratory at the winery to see if in fact it is suffering from the presence of the chemical compounds 2,4,6-trichloroanisole (TCA) or 2,4,6-tribromoanisole (TBA)

Steps for returning the wine;
1. Check that your teenager hasn't left there running shoes or socks in the vecinity of where you are drinking your wine.
2. ensure nearly all of the wine is back in the bottle and recork it. 3. Return the wine to the store of purchase or
Post the bottle along with a copy of the receipt to;
Basketpress
19A Cassia Place
Ulladulla NSW 2539
4. Email us to let us know to expect the bottle. admin@basketpress.com.au
5. Allow 6 weeks for the process.

In the unlikely event we are unable to supply your wine, we will refund money paid, in full. We will not be under obligation to find a replacement should an incident on a rare wine occur. E.G. If there were only 1 bottle and it was broken in transit after you had paid for it.